Automating business processes for T-Mobile with Power Automate

Automating business processes for T-Mobile with Power Automate - T-Mobile and Sprint merged in 2020. As a result, they must bring together all of the various systems that they have. Unfortunately, a lot of the systems that Sprint has are legacy systems.

That don't have easy access to APIs. To solve this challenge, people at T-Mobile are using robotic process automation to work with these legacy applications. Brian Hodel of T-Mobile,.

Has been using Power Automate as the way to take data from T-Mobile and make it available in those Sprint legacy systems. Today I'll be acting as Brian so we can see how he's set up these processes..

I can start in Windows 11 by just going to the start menu and searching for Power Automate. This is possible because Power Automate is now included as a part of Windows 11. When I get started with Power Automate,.

I have several simple examples that I could use as my starting point for my automation. For this scenario, I'll build a custom flow that will reflect new initiatives inside of the Sprint systems..

This is Power Automate for desktop designer. One of the new things that Power Automate has is a single unified recorder that will allow me to record whatever application I'm using. I can hit record..

Automating business processes for T-Mobile with Power Automate

And as soon as I do that Power Automate will keep track of every action that I do. No matter what app I use be it a Windows app, something written in Java or in this case, a web app..

Let's see the manual steps I'd run to create that new initiative. As I work Power Automate, remembers and recognizes the elements that I use, and the exact data that I type in..

This works for anything on the page, such as text boxes or dropdowns. I have recorded all of the steps that I have manually filled in for the process. With this point in click designer, I can now edit this flow..

For example, I can create a variable for the input instead of repeating the exact same text that I entered. All I need to do is open the action and select that variable. Now that Power Automate has learned about this process,.

I can test it out by clicking run. First, it asks me to fill in the variable and then it's off to the races. Look, I'm not touching the keyboard. See how much faster the process runs.

Compared to when I was typing directly. This is just one example of how Brian was able to take a task that was previously manual and time consuming and automate it with Power Automate. Just like with any other company,.

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    Not only does Sprint have legacy web applications,

    But they also have legacy paper processes. Specifically, they have scanned forms that they would like to get information from, like this one here..

    So next, what I'll do is use AI builder to pull information from a form and then send it to the modern T-Mobile system. This example is a statement of work or SOW. First, I'm telling AI builder the exact info.

    That I wanna get from this paper form. Sprint has fields like supplier name, date, and the contract ID. Once I've taught it the form data it needs I can upload just five sample documents..

    It's that easy. With just these five files, AI builder has all the information it needs to pull the data from these paper forms. Now we'll indicate on these documents where that data is showing up..

    The first field was that supplier name. I can click right on the field, then there is the effective date and the contract master ID. This document is completely free form and unstructured a completely new capability for AI builder..

    Once I've identified the data on one form, I can check on the other documents that I've uploaded. Another new feature is I can see the details about the accuracy of the AI. Not just the overall performance.

    But even information about each field. With this information, I could add other examples to make this process even more reliable. The final step is to select what type of flow I want to run that processes this information..

    With these builtin templates, It's just a few steps to fill in, to get the info from the SOW and save it to the appropriate T-Mobile system. Once Brian has set up his flows,.

    Of course he needs to be able to monitor and understand what's going on in case something goes wrong, so he can go in and fix it. Power Automate now comes with analytics that span across all of the environments I have access to..

    I can come in and see activity across my organization

    Such as when the flows were created or when they last ran. For this example I want to check if the flows are all successful, but I can see here,.

    That one of the flows is accounting for a lot of failures. This particular flow, is one of those flows that I've created, and I can see it's mostly succeeding, but yesterday there were a few runs that didn't work..

    The most requested feature from you our customers, is the ability to come in, select all the flow runs that didn't work and just click resubmit. As soon as I do it,.

    These flows will retry with the latest configuration and I can see them succeeding. By automating all of the manual processes that connect Sprint and T-Mobile, Brian's team has been able to process 11 times.

    More requests at 12 times the speed. And this has reduced human error to 0% because all of these processes are now automated. This frees up people to work on more strategic projects and is hugely improved,.

    Job satisfaction inside of sprint and T-Mobile since the acquisition. This was just one example. There are thousands of businesses globally, automating and transforming their business processes.

    DISCLAIMER: In this description contains affiliate links, which means that if you click on one of the product links, I'll receive a small commission. This helps support the channel and allows us to continuetomake videos like this. All Content Responsibility lies with the Channel Producer. For Download, see The Author's channel. The content of this Post was transcribed from the Channel: https://www.youtube.com/watch?v=KJauFM_M3o4
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